FAQ

When shopping at urbanhavendds.icu, you may encounter some frequently asked questions. Here are the answers:

Q1: How do I place an order?

After selecting the items you wish to purchase, click the “Add to Cart” button. Once complete, proceed to your cart, confirm your order information, select a payment method, and submit your order.

Q2: What payment methods are supported?

We accept credit cards, debit cards, and other common online payment methods. Please check the checkout page for details.

Q3: Can I modify my order?

Once your order is submitted, you cannot directly modify it. Please contact our customer service team as soon as possible, and we will do our best to assist you.

Q4: How do I track my order?

After you place your order, we will send you an order confirmation and tracking information via email. You can track your shipment using the link in the email.

Q5: Can I return items?

Yes! We accept returns within 14 days of purchase. Please ensure the item is unused and in its original packaging. Please contact customer service for return authorization.

Q6: How do I contact customer service?

You can contact our customer service team via email, and we usually reply within 24 hours.

Q7: Is the website secure?

We use advanced encryption technology to ensure the security of your personal and payment information. Please feel free to shop on our website.

Q8: How do I change my account information?

You can log in to your account and change your personal information, such as address and contact information, in “Profile” or “Account Settings”.

Q9: How do I choose the right size for the product?

Please refer to the size chart on each product page to determine the correct size for you. For further assistance, please feel free to contact customer service.

Q10: Why was my order cancelled?

Orders may be cancelled due to out-of-stock items, payment failure, or inability to verify order information. We will notify you of the specific reason via email.

If you have any other questions, please feel free to contact us. We are happy to assist you! Thank you for choosing urbanhavendds.icu, and happy shopping!